answers, not legalese.

Yes! You can upgrade or downgrade your plan anytime from your dashboard. Changes take effect immediately and are pro-rated, so you only pay the difference. There are no penalties for changing plans.

You can cancel anytime with 30 days notice. All Form and Flex plans include a 30-day money-back guarantee — if you're not satisfied, we'll refund your money, no questions asked. Your data remains accessible for 30 days after cancellation.

No setup fees, ever. Unlike competitors who charge $500–$1,000 for setup, springfit is free to get started. You can begin onboarding immediately after signing up.

springfit uses Stripe for payment processing. Flow tier: 5.5% cap (no per-transaction fee). Form tier: 2.9% + $0.30 per transaction. Flex tier: 2.7% + $0.30. Enterprise: negotiable (as low as 2.0%). We don't add fees on top of Stripe's rates — what you see is what you pay.

Yes! Annual payment saves 15%, bi-annual saves 10%. We also offer 20% discount for non-profits, 15% for education, and 10–15% for switching from competitors. Referral discounts give both parties 10% off for 12 months.

Absolutely! Flow tier is completely free to start — no credit card required. Form and Flex tiers include a 30-day money-back guarantee. You can also start Flow and upgrade to paid tiers anytime.

Upgrading is instant and seamless. Click "Upgrade" in your dashboard, pay only the pro-rated difference, and all new features are available immediately. No data migration needed, no disruption to operations.

No hidden fees. Period. Your monthly price + Stripe transaction fees = total cost. No per-member fees, no surprise charges, no mystery fees. Everything is transparent on your billing dashboard.

Month-to-month by default — no long-term commitment required. You can cancel with 30 days notice. If you pay annually or bi-annually for the discount, your pricing is locked for that period.

You'll be prompted to upgrade to the next tier. We never shut off your account — your members can always book classes. You simply need to upgrade within 30 days to continue using premium features.

You do. 100% of your data belongs to you. You can export it anytime in CSV, JSON, or via API. If you cancel, your data remains available for 30 days for export.

Flow: 72-hour email response. Form: 48-hour email + business hours chat. Flex: 24-hour email + extended hours chat + phone. Enterprise: 4-hour response + 24/7 support + dedicated account manager.

Yes! We provide migration guides for self-service migration. Professional data migration service is available for $199 one-time fee — we handle the entire migration from your old system to springfit.

We accept all major credit cards (Visa, MasterCard, Amex, Discover) and debit cards. Annual and bi-annual plans can also be paid via bank transfer for large studios.

We provide 30-day notice for any price changes. If you're on an annual contract, your price is locked for the year. Month-to-month customers get 30 days notice and can cancel if they prefer.