frequently asked

answers, not legalese.

Practical answers for fitness and wellness studio operators comparing SpringFit, planning rollout or deciding the right next step.

What plans are available?+

Three plans. Form is A$249/month (A$2,490/year) for independent studios with up to 150 active members. Flex is A$499/month (A$4,990/year) for growing studios with up to 500 active members. Enterprise is sales-led at A$1 per active member per month, with a A$1,000/month minimum, for multi-location groups and larger operators.

pricing
What's included on each plan?+

Every plan includes the full springfit operating system — bookings, payments, members, staff, CRM, marketing, communications, training, compliance, reporting, websites, AI assistance and branded member access. You don't pay more to unlock the real product. You only move plans as your studio grows.

features
Which studio types is SpringFit built for?+

SpringFit is built for fitness and wellness studios, including Pilates studios, yoga studios, class-based fitness studios, personal training studios and multi-discipline operators. The strongest fit is a studio that needs scheduling, people records, payments, communications, reporting and team workflows in one operating system.

features
Does SpringFit support multi-location studios?+

Yes. SpringFit is designed to support operators who need clearer visibility across locations, shared member records, manager workflows, permissions, reporting and consistent rollout. Larger or more complex groups should book a demo so we can talk through operating model, rollout needs and Enterprise fit.

features
How does the Enterprise path work?+

Enterprise is a practical fit conversation. We talk through active member count, locations, current software, migration questions, permissions, reporting, onboarding sequence, support expectations and pricing basis before any paid work begins.

pricing
Can I change plans?+

Yes. Move between Form, Flex and Enterprise as your studio grows. Changes are managed from your account in the app.

pricing
What if I cancel?+

Month-to-month plans cancel any time. Annual plans run to the end of the paid term. Your data remains exportable.

billing
Are there setup fees?+

No setup fees. Onboarding support is included on every plan. Any agreed custom work is shown clearly before payment.

pricing
How does payment processing work?+

springfit uses Stripe for studio and member payments. Card and digital-wallet fees are Stripe's standard rates — springfit doesn't add a surcharge on top. Fees are shown clearly before payment.

pricing
Is there an annual price?+

Yes. Form is A$2,490/year and Flex is A$4,990/year. Enterprise terms are agreed during the sales conversation.

pricing
Can international studios sign up?+

Self-service checkout is AUD-only at launch. International studios should reach out via our contact / sales flow and we'll guide setup.

billing
Can we try springfit first?+

Yes. You can start from live pricing if you are ready to explore the product yourself, book a demo if you want a guided walkthrough, or use the free assessment if you are still diagnosing operational gaps.

billing
What does a demo cover?+

A demo can cover scheduling, bookings, payments, people records, communications, reporting, permissions, multi-location operations, migration questions, onboarding and next steps. The best demo is usually based on your current tools and operating model.

support
When should we use the free assessment?+

Use the assessment when you want a quick operating snapshot before choosing a plan or booking a demo. It helps frame questions about scheduling, team workflows, member follow-up, reporting and rollout without creating a buying commitment.

support
What if we outgrow our plan?+

Move up a plan in the app. The platform is the same on every plan — you're unlocking headroom for more active members and the operational depth that goes with that.

features
How do team permissions work?+

SpringFit is built around role-based workflows for owners, managers, instructors and staff. The exact setup depends on your studio structure, so larger teams should review permissions during demo or onboarding planning.

technical
What reporting and communication tools are included?+

SpringFit brings reporting, numbers, email and SMS communications where configured, automated rules and message history closer to the studio record. The goal is to help operators understand members, classes, revenue and team activity without separating the work across disconnected tools.

features
Are there any hidden fees?+

No maze of add-ons and no surprise feature bundles. Plan fee, Stripe payment processing, SMS (where you use it) and any agreed custom work are all shown clearly before payment.

pricing
What counts as an active member?+

Active members are people currently on a paid membership, pack or subscription with your studio. Lapsed members aren't counted toward your plan cap.

features
Who owns our data?+

You do. Full export any time. No lock-in.

technical
What support is included?+

Email support on Form. Priority email and chat on Flex. SLA-backed support on Enterprise. Support expectations are made clear before you choose a plan.

support
Do you help with migration?+

Yes, migration can be part of the setup conversation. We talk through your current software, data shape, member records and rollout needs; scope and any agreed custom work are shown clearly before you make a decision.

technical

still have a question?

Use live pricing to start free, book a demo for a guided walkthrough, or contact us if you have a specific rollout question.